Effective as of: November 11, 2024

1. Introduction

Welcome to Exateks! We are a software solutions and services  provider, delivering business solutions.

This Privacy Policy relates to information collected by Exateks Solutions Inc. DBA Exateks (referred to in this Privacy Policy as “Exateks” “we” or “us” or “our”) through your use of our website and our Services, features, and information available on our website (which are collectively referred to in this Privacy Policy as the “Service”).

At Exateks, we are dedicated to safeguarding your privacy. This Privacy Notice outlines how we gather, use, and protect information when you utilize our online ordering platform and digital services for restaurants. Please review this policy to understand our privacy practices and your rights. By using our services, you agree to the terms outlined here.

2. What Information We Collect

To enhance and deliver our services effectively, we collect two types of information: personal data and non-personal data.

Personal Data
Personal data is information that can identify you directly. Examples include your name, contact information, billing information, IP address, and job title. We collect this information when you create an account, interact with our support team, or use our services.

Non-Personal Data
Non-personal data alone does not identify you. This data includes demographic information (such as age and location), device details, browser type, and site usage statistics. Though this data doesn’t directly identify you, it may be linked to personal data for personalization purposes, allowing us to improve your experience with Exateks.

3. Why we collect your data

At Exateks, we don’t sell personal data. We gather and process your information to provide our services under data protection laws. Certain data usage requires your consent, which you can withdraw at any time. We collect data to set up your account, enhance your user experience, process payments, and maintain security.

4. Information Collected Automatically

When you interact with our services, we automatically collect some information, including:

• Service Interactions: We monitor your actions on our platform, such as pages visited, features used, and links clicked, to personalize and improve your experience.
• Device & Connection Data: We collect details about the device you use to access Exateks, including IP address, device type, operating system, and browser settings, to secure and optimize access.
• Cookies & Tracking Tools: Exateks and our partners use cookies, beacons, and similar tools to enhance your experience. For more information, refer to our Cookie Notice, where you can adjust your preferences.
  
  

5. Information from Other Sources

We may also receive data about you from:

• Other Users: Other users may refer you to our services or mention you in their activities on our platform.
• Linked Services: When you connect third-party services to Exateks, we may receive additional data about you (e.g., from document-sharing tools).
• Partner Networks: We may collect data from our partners about your engagement with our content or services.
  
  

6. Your Data Rights

You have certain rights regarding your information, including:

• Opting Out: You can opt out of some uses, such as marketing communications or data profiling.
• Data Access: You may request access to the information we hold about you.
• Correction: You may update or correct your personal information.
• Data Portability: You can request a copy of your information in a standardized format.
• Erasure: You may request deletion of information that is no longer needed or is inaccurate.

For any of these requests, please contact us at support@exateks.com.

8. Data Transfer & Global Processing

Your data may be processed or stored outside of your home country, including [Insert Company’s Jurisdiction], where privacy laws may differ. By using our services, you agree to this transfer and processing, as required for our business functions.

9. Data Retention

We retain your information for as long as it is needed to meet our business requirements, improve services, and fulfill legal obligations. Data that is no longer required is securely deleted or anonymized.

10. Children’s Privacy Notice

Exateks does not target or collect data from individuals under the age of 16. If we learn that we have collected information from children, we take prompt steps to delete it.

11. How We Use Your Information

• We use collected information for the following purposes:
• Deliver and manage our services.
• Analyze usage to improve the user experience.
• Send updates, announcements, and relevant notifications.
• Respond to customer inquiries and support requests.
• Facilitate billing and manage subscriptions.
• Comply with legal requirements and maintain security.
  
  

12. Information Shared with Third Parties

We may disclose your data under these circumstances:

• Service Providers: We work with trusted partners for tasks like payment processing and hosting. These vendors are required to protect your data.
• Business Changes: If Exateks is involved in a merger or acquisition, your data may be transferred to the new entity.
• Legal Compliance: We may disclose data if required by law or to protect Exateks rights and ensure user safety.
  
  

13. Security Practices

We employ industry-standard practices to keep your data safe. While we work to protect your information, no system is entirely secure. Our team is committed to regularly reviewing and improving our security measures.

14. Changes to This Privacy Notice

We may revise this policy to reflect updates in our practices or for legal compliance. Changes will be posted here, and major updates will be communicated directly. Please review this page periodically to stay informed.

15. Contact Us 

If you have any questions about this Privacy Notice or wish to exercise your rights, please reach out to us:

Exateks
Email: support@exateks.com
Phone: +1 888 897 7886